Complaints Process

Information about my complaints process, raising concerns to the Legal Ombudsman and to me:

I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, I have provided then you should inform me immediately, so that I can do my best to resolve the problem.

In the first instance it may be helpful to contact me to discuss your concerns and I will do my best to resolve any issues. If you would like to make a formal complaint, then you can read my full complaints procedure. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first If you have, then you must take your complaint to the Legal Ombudsman

  • Within six months of receiving a final response to your complaint
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint
If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Call 0300 555 033 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WVl 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.